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Business Process Management News

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Vendors and Consultants: Reach your customers and journalists. Click, Submit articles and press release.

Uruguay’s ANTEL Selects Amdocs for Enterprise-wide Process and Organizational Transformation

Selection marks one of the first applications of the new Amdocs CES Blueprint

ST. LOUIS, Mo. - February 20, 2008 - Amdocs (NYSE: DOX), the leading provider of customer experience systems , today announced that the Administración Nacional de Telecomunicaciones (ANTEL), Uruguay’s state-owned telecommunications company, has selected Amdocs Consulting to realign its business strategy and transform its business processes and organizational structure. Through this enterprise-wide transformation program, ANTEL will be better positioned to quickly launch next-generation services and operate more efficiently in order to facilitate business growth and customer retention.


Esker DeliveryWare 4.0 Achieves SAP® Certified Integration for SAP’s New Enterprise Services-Based Interface – enterprise S

Esker DeliveryWare reaches “Powered by SAP NetWeaver®” status, and leverages latest enterprise SOA-based technology, to help organizations gain competitive advantage through Order-to-Cash automation

Madison, WI – February 25, 2008 - Esker, S.A., the leader in document process automation solutions, today
announced its Esker DeliveryWare 4.0 – Esker’s Document Process Automation solution – has achieved SAP®
Certified Integration for SAP’s new Enterprise Services-based (enterprise SOA) interface, thus achieving “Powered by SAP NetWeaver®” status. Esker is among the first few vendors to complete certification for this new interface,


Emerson’s Smart Wireless solutions improve wellhead and heat exchanger monitoring on StatoilHydro offshore platform

Wireless network proves highly reliable in crowded metal wellhead environment of Norwegian Sea oil platform

AUSTIN, TEXAS (February 25, 2008) – Emerson Process Management has successfully applied its wireless self-organizing mesh field network to monitor wellhead annular pressure and heat exchanger pressures on the Grane offshore platform. The Grane platform is operated by StatoilHydro and is stationed in the Norwegian Sea off the coast of Bergen, Norway.

Emerson's self-organizing wireless mesh Technology is ideally suited to the application of wireless technology, enabling remote monitoring and control of the process in difficult to reach areas. Emerson believes that the network on the Grane platform is the first offshore wireless installation in Europe.


Lombardi Customer To Discuss Strategies For Success At Bpm Awards And Technology Showcase Conference

Financial Services Leader to Share BPM Best Practices and Lessons Learned

Austin, TX - February 20, 2008 – Lombardi® (www.lombardi.com), a leader in Business Process Management (BPM) software, today announced that its customer – Wells Fargo Financial, a unit of Wells Fargo & Company (NYSE: WFC) – will be presenting a case study session discussing best practices for achieving success with BPM as part of the BPM Awards and Technology Showcase at the Sheraton Nashville Downtown, Nashville, TN., on February 25-26, 2008. Lombardi is a co-sponsor of the event.

Mr. Gene Rawls, vice president of continuous improvement at Wells Fargo Financial, will present a case study session entitled "Streamlining Financial Services Processes - a Wells Fargo Financial Case Study," on Monday, February 25, 2008 at 11.30 a.m. – 12.20 p.m. in the Capital 1 ballroom. During the session, Mr. Rawls will highlight the impact that BPM projects have had on the company's stakeholders, discuss the implementation approach that they used, and describe the innovation that has been delivered. He will also illustrate the best practices, Learning points and pitfalls to avoid during BPM projects.


New COBOL Add-On for JRules Simplifies Legacy Modernization, SOA Implementations

New ILOG JRules 6.7 Adds New Platforms, Customization Options

SUNNYVALE, Calif. and PARIS – Feb. 19, 2008 – ILOG® (NASDAQ: ILOG; Euronext: ILO, ISIN: FR0004042364) today announced ILOG Rules for COBOL®, a new add-on module for ILOG JRules®, a key offering in ILOG’s business rule management system (BRMS) product line, that helps organizations with significant IBM mainframe investments simplify their legacy modernization efforts – including moves to service-oriented architectures (SOA). ILOG Rules for COBOL enables organizations to leverage a BRMS to unlock business policies buried in COBOL to cost-effectively implement policy change management and quickly respond to regulatory or market pressures. ILOG also today unveiled ILOG JRules 6.7 with several platform upgrades and improved customization features for end-user and ISV customers.


JBoss and iWay Software to Deliver Powerful SOA Solutions

Companies Collaborate to Deliver Pre-Built Connectors within SOA

New York, NY – February 14, 2008 – JBoss, a division of Red Hat, Inc. the world's leading provider of open source solutions, and iWay Software, an Information Builders company and an innovator of enterprise integration solutions, today announced an agreement designed to bring a full range of information management capabilities to global organizations. The combined power of iWay Software's pre-built data and application connectors and JBoss' enterprise application platform delivers a complete SOA solution to provide extensive cost and performance advantages. As part of the agreement, iWay Software also joins JBoss' partner program.


Skelta in 2008 CODiE Awards Finalist List

February 14, 2008: Skelta Software’s Document Management Solution has been selected as a finalists in the Best Document Management Solution category of the 2008 CODiE Awards. The CODiE Awards are presented by the Software & Information Industry Association (SIIA) and celebrate outstanding achievement and vision in the software, digital information and education Technology industries. Through a unique combination of journalist and peer review, the CODiE Awards recognize 68 categories of outstanding products and services. This year’s finalists were selected after a review by over 250 judges from the trade press, consulting, educators, IT specialists and other knowledgeable, but neutral, experts. The Finalists were chosen from more than 1,000 nominations submitted by more than 600 companies.


Aspen Technology Announces Delisting From NASDAQ Effective February 19, 2008

Burlington, Mass. – February 14, 2008 – Aspen Technology, Inc. (AZPN) announced today
that the Nasdaq Listing Qualifications Panel (the “Panel”) has determined to delist the
Company’s securities and will suspend trading of the Company’s securities on the Nasdaq stock
market effective at the opening of trading on February 19, 2008.

The Company may request that the Nasdaq Listing and Hearing Review Council review the
decision of the Panel. If the Listing Council determines to review this decision, it may affirm,
modify, reverse, dismiss, or remand the decision to the Panel. The Company is considering


ILOG Announces 2008 Second Quarter Results

PARIS, France and SUNNYVALE, Calif. - January 31, 2008 - ILOG® (NASDAQ: ILOG; Euronext: ILO, ISIN: FR0004042364) today announced results for the second quarter of fiscal 2008, ended December 31, 2007, highlighted by 22% revenue growth year-over-year. Revenues for the quarter were $48.0 million compared with $39.4 million for the second quarter last year. U.S. GAAP earnings per share were $0.15 compared with $0.05 last year.

"We had a good quarter in a tough environment with license growth at 23% and significant improvement in our profitability both sequentially and year-over-year," said ILOG Chairman and CEO, Pierre Haren. "The solid sales pipeline resulted in strong growth in our optimization and Supply Chain applications. We were able to grow our business rule management system (BRMS) sales thanks to the diversification of our BRMS customer base away from financial institutions, achieving notable wins in other industries including transportation and through applications including commissioning, data cleansing and loyalty programs. We were also pleased to meet our revenue target without large deals this quarter, underscoring demand for our products to address today’s business challenges across industries and geographies."


MPS Partners and Bluespring Software Team Up to Deliver Business Process Management (BPM) Solutions to the Upper Midwest

the Upper Midwest,CINCINNATI, OHIO (February 05 Tue, 2008)-- Bluespring Software, the Business Process Management Suite (BPMS) software company that brings process agility to the enterprise, announces that it has teamed up with MPS Partners to deliver Business Process Management (BPM) solutions to the Upper Midwest.

Chicago-based MPS Partners has made a name for itself developing Microsoft-based solutions that improve the effectiveness and efficiency of work done by people. Bluespring's BPM Suite joins Microsoft's SharePoint, BizTalk and Office products as MPS Partners' "go to" technologies when developing collaborative solutions for its clients.


TIBCO Expands ActiveMatrix Platform to Further Simplify SOA

Version 2.0 Demonstrates up to 50 Percent Greater Productivity and Lower Cost of Ownership for Heterogeneous IT Environments

PALO ALTO, Calif., February 11, 2008 – TIBCO Software Inc. (NASDAQ: TIBX) today announced the general availability of TIBCO ActiveMatrix™ 2.0 featuring expanded capabilities for integration, composite application development and governance under a single platform to better manage heterogeneous service oriented architectures (SOAs). This latest release enables customers to achieve up to 50 percent greater productivity and lower cost of ownership compared to alternative approaches.


The University of Melbourne Chooses TIBCO Software for Integration Project

TIBCO BusinessWorks™ to reduce the complexity of the university's information systems and pave the way for new Technology initiatives

MELBOURNE, Australia, February 11, 2008 – TIBCO Software Inc. (NASDAQ: TIBX) today announced that the University of Melbourne has selected its integration and orchestration software to help establish a more Agile and adaptable IT environment that can scale to support the university's new Technology initiatives.

As part of its agreement with the university, TIBCO will provide professional consultation and implementation services, conduct technical training for staff, and deploy TIBCO BusinessWorks to tie together the university's myriad applications and data exchanges on a single integration platform.


The University of Melbourne Chooses TIBCO Software for Integration Project

TIBCO BusinessWorks™ to reduce the complexity of the university's information systems and pave the way for new Technology initiatives

MELBOURNE, Australia, February 11, 2008 – TIBCO Software Inc. (NASDAQ: TIBX) today announced that the University of Melbourne has selected its integration and orchestration software to help establish a more Agile and adaptable IT environment that can scale to support the university's new Technology initiatives.

As part of its agreement with the university, TIBCO will provide professional consultation and implementation services, conduct technical training for staff, and deploy TIBCO BusinessWorks to tie together the university's myriad applications and data exchanges on a single integration platform.


Rockwell Automation Wins Readers' Choice Award for Process Automation System From CONTROL Magazine

Award recognizes growing user preference for Rockwell Automation process solutions

MILWAUKEE, Jan. 31, 2008 — Rockwell Automation has been selected as this year’s best supplier of process control automation systems in CONTROL magazine’s Readers’ Choice Awards. The award affirms the company’s commitment to availing a single, plant-wide control platform for process, discrete, batch, motion, safety and information disciplines.

“Being voted as the best process control automation system supplier by users validates that our plant-wide strategy resonates with customers,” said Kevin Zaba, business director of Process Automation, Rockwell Automation. “Expansion of our process capabilities, including the recent acquisition of Pavilion Technologies and ICS Triplex, indicates how serious we are about this market – and we’re thrilled that customers are reaping the benefits.”


IBM and SAP Ink Agreement to Develop Their First Joint Software Product

LOTUSPHERE, ORLANDO, FL. - January 21, 2008 - Today, before 7,000 customers and partners at the annual Lotusphere conference, IBM (NYSE: IBM) and SAP AG (NYSE: SAP) announced plans to deliver their first joint software product codenamed “Atlantic” that will integrate IBM Lotus Notes software with SAP Business Suite. The combined efforts to create “Atlantic” will result in a new style of applications that present information and data in the context of users familiar with the Lotus Notes desktop. This will make it easier for users to do their jobs and greatly enhance the return on investment that companies have made in their SAP applications.


Conversion Services International Teams Up With SetFocus To Deliver Information Management Training

Partnership combines leading-edge information management expertise with world-class training delivery

EAST HANOVER, N.J. (January 23, 2008)--Conversion Services International, Inc. (AMEX: CVN), a Premier professional services firm focused on Business Intelligence and business process optimization solutions to Global 2000 organizations and other businesses, today announced its alliance with SetFocus LLC, a leader in selecting, training, placing, and supporting Microsoft professionals worldwide. This partnership combines the power of CSI’s leading-edge expertise in information management with SetFocus’ world-class training in Microsoft Business Intelligence and Microsoft Performance Point Server™.


International Financial Services Organization Invests 688,000 Euro with Telelogic

MALMÖ, Sweden and IRVINE, California - January 2, 2008 - Telelogic (Nordic Exchange/MidCap/TLOG) today announced that an international financial services organization has signed a license and maintenance agreement for core components of Telelogic´s solutions for Enterprise Lifecycle Management (ELM), to a value of 688,000 Euro. The agreement was signed in December 2007.

The new agreement sees the company standardize their requirements definition, analysis and management processes with Telelogic DOORS®, automated reporting and documentation generation with DocExpress® and business process and enterprise architecture modeling with System Architect®. The company has also purchased System Architect for SOA.


Telelogic Signs 920,000 USD Agreement with Asia Pacific Based Defense Manufacturer

MALMÖ, Sweden and IRVINE, California - January 2, 2008 - Telelogic (Nordic Exchange/MidCap/TLOG) today announced that an Asia Pacific based global defense manufacturer has signed a five year license and maintenance agreement for core components of Telelogic´s Solution for Enterprise Lifecycle Management (ELM), with a value of 920,000 USD.

The agreement doubles the existing contract and will see the company extend and standardize their requirements definition, analysis and management process across all development departments with Telelogic DOORS®, with increased investment in Telelogic Change for enterprise change management of their formal requirements process. The contract also includes further investment in Telelogic Systems Architect® to deliver the MoDAF and DODAF enterprise architecture modeling capabilities demanded by the defense industry.


Leading Health Plans Choose Metastorm for Enterprise Architecture and Business Process Analysis

Blue Cross and Blue Shield of Florida and CareFirst BlueCross BlueShield Join Metastorm’s Elite Customer Roster

BALTIMORE, MD - January 8, 2008 - Metastorm, a leading provider of Business Process Management (BPM), Business Process Analysis (BPA), and Enterprise Architecture (EA) software for aligning strategy with execution, today announced that two leading health plans have joined its client roster. Blue Cross and Blue Shield of Florida and CareFirst BlueCross BlueShield have selected customized combinations of Metastorm ProVision®, Metastorm Knowledge Exchange, and Metastorm consulting and training services to advance their enterprise modeling programs.


Metastorm Cited as a Leader in Human-Centric BPM for Microsoft Platforms by Independent Research Firm

Independent Analyst Firm Recognizes Metastorm as a Leader in its Evaluation

BALTIMORE, MD - January 9, 2008 - Metastorm, a leading provider of Business Process Management (BPM), Business Process Analysis (BPA), and Enterprise Architecture (EA) software for aligning strategy with execution, today announced that it has been recognized as a leader by Forrester Research in the December 2007 "The Forrester Wave: Human-Centric BPM for Microsoft Platforms, Q4 2007." The Forrester Wave was a result of lab-based product evaluations on eight leading human-centric BPM suite vendors across 150 criteria.


Metastorm Recognized in Intelligent Enterprise Editors' Choice Awards

Metastorm Named a 'Company to Watch’ in Process Management Category

BALTIMORE, MD - January 10, 2008 - Metastorm, a leading provider of Business Process Management (BPM), Business Process Analysis (BPA), and Enterprise Architecture (EA) software for aligning strategy with execution, today announced it has been recognized a 'company to watch' in the Process Management category of CMP's Intelligent Enterprise 2008 Editors' Choice Awards. The editors chose 48 companies that provide exceptional vision, Technology innovation and customer leadership in attaining strategic objectives.

According to Intelligent Enterprise editors, Metastorm is cited as being one of Microsoft's closest BPM (business process management) partners, and a company that has demonstrated - through multiple acquisitions, strong partnerships and organic development - that it is intent on leading with a complete Technology suite and a global footprint.


Metastorm Positioned in Leaders Quadrant in 2007 BPMS Magic Quadrant

Evaluation Based on Completeness of Vision and Ability to Execute

BALTIMORE, MD - January 14, 2008 - Metastorm, a leading provider of Business Process Management (BPM), Business Process Analysis (BPA), and Enterprise Architecture (EA) software for aligning strategy with execution, today announced it has been positioned by Gartner, Inc. in the leaders quadrant in the Magic Quadrant for Business Process Management Suites 2007.1 Gartner Inc.’s Magic Quadrant positions vendors in a particular market segment based on their completeness of vision and ability to execute.

According to Gartner, "Leaders are distinguished by their relentless focus on driving a paradigm shift toward increased business user participation in the entire process improvement life cycle by enabling explicit, model-driven solution deployment rather than traditional coded approaches." The report, titled: "Magic Quadrant for BPMS, 2007" also cites that "leaders exhibit superior sales and marketing execution."


Metastorm Named to Baltimore SmartCEO ‘Future 50’ List for Second Year in a Row

Metastorm is One of the Region’s Fastest Growing Companies

BALTIMORE, MD - January 15, 2008 - Metastorm, a leading provider of Business Process Management (BPM), Business Process Analysis (BPA), and Enterprise Architecture (EA) software for aligning strategy with execution, today announced it has been named to the Baltimore SmartCEO Future 50 listing, the 50 fastest growing companies in the Greater Baltimore area based on employee and revenue growth.

"We are honored that SmartCEO magazine has once again acknowledged our contribution to the local economy," stated Robert Farrell, chairman & CEO of Metastorm. "Metastorm’s growth continued throughout 2007. We executed on three acquisitions while concurrently delivering strong financial performance. We are proud of our market leadership and plan to continue on our successful path in 2008."


Metastorm Releases New Financial Services Process Pod®

Process Framework Accelerates New Account On-Boarding, Improves Client Satisfaction and Reduces Risk

BALTIMORE, MD - January 28, 2008 - Metastorm, a leading provider of Business Process Management (BPM), Business Process Analysis (BPA), and Enterprise Architecture (EA) software for aligning strategy with execution, today announced the availability of a New Account On-Boarding Process Pod for the financial services industry. The Metastorm New Account On-Boarding Process Pod is a packaged solution framework that when deployed on the Metastorm BPM® software suite enables financial services organizations to electronically collect applicant details, automatically run required background checks, establish a centralized new account, and update existing client accounts to reflect new services or financial products.


Metastorm Customers Share Results at Gartner Business Process Management Summit 2008

Global Enterprise Software Vendor to Showcase Product Innovation and Customer Success

BALTIMORE, MD – January 29, 2008 – Metastorm, a leading provider of Business Process Management (BPM), Business Process Analysis (BPA), and Enterprise Architecture (EA) software for aligning strategy with execution, today announced its participation in the Gartner Business Process Management Summit 2008 conference being held February 4 - 7, 2008, at Caesars Palace in Las Vegas, NV.

As part of its core agenda, Gartner has invited one of Metastorm’s customers – City of New Orleans – to speak at the event on Wednesday, February 6 at 4:30 PM. City of New Orleans will highlight how Metastorm BPM® has helped the city more effectively manage its recovery from Hurricane Katrina.


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Business Process Management (BPM) is a field of knowledge at the intersection between management and information technology, encompassing methods, techniques and tools to design, enact, control, and analyze operational business processes involving humans, organizations, applications, documents and other sources of information.[1] The term 'operational business processes' refers to repetitive business processes performed by organizations in the context of their day-to-day operations, as opposed to strategic decision-making processes which are performed by the top-level management of an organization. BPM differs from business process reengineering, a management approach popular in the 1990s, in that it does not aim at one-off revolutionary changes to business processes, but at their continuous evolution. In addition, BPM usually combines management methods with information technology.

BPM covers activities performed by organizations to manage and, if necessary, to improve their business processes. While such a goal is hardly new, software tools called business process management systems (BPM systems) have made such activities faster and cheaper. BPM systems monitor the execution of the business processes so that managers can analyze and change processes in response to data, rather than just a hunch.

Business process management activities
The activities which constitute business process management can be grouped into three categories: design, execution and monitoring.

Process design
Process design encompasses the design and capture of existing business processes, as well as the simulation of new ones. The software used to do this includes graphical editors that document processes, repositories that store process models, and business process simulation tools to run a process a large number of times in order to measure performance parameters such as average time and cost.

Good design reduces the number of problems over the lifetime of the system. Changes to business processes, resulting from changes in the context that a business operates in, are a current research area. The integration of software used to create graphical representations of workflows, as well as to implement and maintain these workflows makes evolution of business processes less stressful.

Process execution
The traditional way to automate processes is to develop or purchase an application that executes the required steps of the process. However, in practice, these applications rarely execute all the steps of the process accurately or completely. Another approach is to use a federation of software and human intervention. Due to the complexity of the federated approach, documenting a process is difficult. This makes changing or improving the process difficult.

As a response to these problems, software has been developed that enables the full business process (as developed in the process design activity) to be defined in a computer language which can be directly executed by the computer. The system will either use services in connected applications to perform business operations (e.g. calculating a repayment plan for a loan) or, when a step is too complex to automate, will message a human requesting input. Compared to either of the previous approaches, directly executing a process definition is much more straightforward and therefore easier to improve. However, automating a process definition requires flexible and comprehensive infrastructure which typically rules out implementing these systems in a legacy IT environment.

The commercial BPM software market has focused on graphical process model development, rather than text-language based process models, as a means to reduce the complexity of model development. Visual programming using graphical metaphors has increased productivity in a number of areas of computing and is well accepted by users.

Business rules have been used by systems to provide definitions for governing behavior, and a business rule engine can be used to drive process execution and resolution.

Process monitoring
This monitoring encompasses the tracking of individual processes so that information on their state can be easily seen and the provision of statistics on the performance of one or more processes. An example of the tracking is being able to determine the state of a customer order (e.g. ordered arrived, awaiting delivery, invoice paid) so that problems in its operation can be identified and corrected. In addition, this information can be used to work with customers and suppliers to improve their connected processes. Examples of the statistics are the generation of measures on how quickly a customer order is processed, how many orders were processed in the last month etc.. These measures tend to fit into three categories: cycle time, defect rate and productivity.

The degree of monitoring depends on what information the business wants to evaluate and analyze and how business wants it to be monitored, in real-time or ad-hoc. Here, business activity monitoring (BAM) extend and expand the monitoring tools in BPMS.

Process mining is a collection of methods and tools related to process monitoring. The aim of process mining is to analyze event logs extracted through process monitoring and to compare them with an 'a priori' process model. Process mining allows process analysts to detect discrepancies between the actual process execution and the a priori model as well as to analyze bottlenecks.

Future developments
Although the initial focus of BPM was on the automation of mechanistic business processes, this has since been extended to integrate human-driven processes in which human interaction takes place in series or parallel with the mechanistic processes. A common form is where individual steps in the business process which require human intuition or judgment to be performed are assigned to the appropriate members of an organization (as with workflow systems). More advanced forms are in supporting the complex interaction between human workers in performing a workgroup task. In this case many people and system interact in structured, ad-hoc, and sometimes completely dynamic ways to complete one to many transactions. The BPM software supports and monitors these processes as well as permits their ongoing redefinition at runtime.

BPMS can be used to understand organizations through expanded views that would not otherwise be available to organize and present. These views include the relationships of processes to each other which, when included in the process model, provide for advanced reporting and analysis that would not otherwise be available. BPM is regarded to be the crucial backbone of enterprise content management.

Not all activities can be effectively modeled and some processes are best left alone. The value in BPMS is not in automating very simple or very complex tasks, it is in modeling processes where there is the most opportunity.

Business process management in practice
In practice, organizations often start a BPM project or program with the objective to optimize an area which has been identified as an area for improvement. The current practice is to start by undertaking a business process mapping (or Business process modeling) phase using a technique/notation such as IDEF, BPWIN or BPMN.